A ‘Group Business New Year’s Resolution’ could be the perfect way to iron out those minor irritations in the office, while focusing on enhancing the quality of your business.
Though it may not be Year End for your small business, this January 1st, why not get your staff together and decide on an Our Business New Year’s Resolution rather than reverting to the same old ‘I promise to sweat my butt off and eat like a rodent until I’m miserable’ bit. Group goals are often more successful than personal ones, and in working to achieve them, the relationships of those involved are likely to strengthen. A Business New Year’s Resolution could be the perfect way to iron out those minor irritations in the office, while focusing on enhancing the quality of your business.
The first step in choosing a healthy and productive resolution is to talk with those who will be involved in enforcing it. Ask your employees what they see when you’re not around, and what they believe the advantages and disadvantages of being a customer of your company are. Find out what your clients are complaining about, as well as what they’re asking for. And don’t forget to agree on which areas have already been perfected. There’s no need in wasting energy where it isn’t required.
In deciding on a group goal, zeroing in on a sector of importance and then rationing actions toward reaching it may in the end offer up the best results. Each participant then is working toward the same end, while perfecting their personal facility.
If for instance, your team agrees that the business could use a boost in Customer Service, here are a few ways to attain that vigour in more than just one area.
OUR BUSINESS NEW YEAR’S RESOLUTION:
To improve upon the realm of Customer Service
- Create a welcoming front office by ensuring it is tidy, offers comfort (places to sit, coffee, magazines etc.), and effectively promotes what the business offers (through signs, business cards, awards, etc.).
- Adopt positive, energetic, and helpful attitudes.
- Response Times
- Decide on realistic Response Time Deadlines by categorizing the types of inquiries you encounter (ex: simple queries = 4 hours, information gathering = 24 hours, etc.). Make these public so you are more likely to utilize them.
- Schedule permanent slots for call-backs and email checks by examining office quiet times and duration expectancy. Let both co-workers and clients know of this schedule.
- Read back information given to you by a customer to eliminate misunderstandings.
- Share new information or job changes with co-workers by utilizing email or specialized work orders.
Working as a team (perhaps while supplying employees with a little incentive) to tighten those loose ends in the business, is a sure-fire way of tying them up quickly and efficiently. And when your group feels the Our Business New Year’s Resolution has been met, why not find out? Advertise to customers what changes were made to make their experiences with you more satisfying, and ask their opinions.
So go ahead and eat a chocolate bar…